Social Media Magic Quadrant (Part 2): Ability to Search Content


Social Network Magic Quadrant

The second aspect of a social media that wants to lead is the ability search and provide meaningful content to users.

(see also Social Media Magic Quadrant)

When we need an information, where to look for it in the web? As a part of a marketing communication strategy, from a SEO perspective, knowing who is leading as a search engine is crucial in order to be visible and been known as a brand.

(see also: Sentiment Analysis in Semantic Search: Find Out What Others are Thinking About Your Brand).

In other words: be visible as a brand where most likely people goes to look for something.

According to @netmarketshare (July, 2014), Google is without leading with 68,75% of queries, then Baidu (China) with 18,03%. Other search engines such as Yahoo, Bing and Ask, are just striving.

Anyhow, how Google gained its leadership as a search engine? Which are the main abilities as a search content leader?

1. Giving what people are looking for?

Able to collect the information that people want to know, that is meaningful and useful. In one word, a search that is semantic = content + context.

Providing a result that is contextualized according to the network and interests is what can boost user engagements. Is what Yahoo is might attempt to achieve with the acquisition of Flurry (…unless it’s only speculation).

2. What about developing a brand as a search engine? Google is not only leading as a search content providers. It’s also the best workplace 2014 mainly because provides to theirs employers Great Challenges, a Great Atmosphere and Great work.life balance. It might be correlation relationship between the two fact or it’s simply a coincidence. Anyhow, will you buy a product or a service of a company that is recognized as bad employer?

What about SNs Strategies?

Considering how Google is investing in its social media platform (Google+), according to social media magic quadrant, my perception is that Google is attempting to switch from “SN Content Searcher” to a “SN Leader”. In others words, from a search content “of others” (platform) to a search content “of my own (platform)” leadership. Feelink – Feel & Think Approach for Doing Life!

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Social Media Magic Quadrant (Part 1): Ability to Generate Content


Social Network Magic Quadrant

Recalling Social Media Magic Quadrant as a tool for assessing the strategic position of a social media website, there are two key aspects:

1) Ability to generate content

2) Ability to search and provide meaningful content for the single user (contextualized search)

Considering the ability to generate content, here below an interesting infographic by Dustin W. Stout that gives the measure of who is leading as a content generator.


Click the animation to open the full version (via PennyStocks.la).

Well, e-mail is still the most used communication tool as well as WhatsApp has gained a oustansting leadership of instant messaging by intercepting and disrupting SMSs from mobile phones. Something to consider also by all the mobile operators.

Regarding microblogging, there is no doubt that Twitter is leading against Tumblr in terms of number of posts generated.

Moreover, as expected, there is no competition between Facebook and Google+ considering the number of likes.

Anyhow, how a social media will lead as a content generator?

Number of active users?

Ability to engage people? Or What?

Share your thoughts.

Feelink – Feel & Think approach for doing life!

Social Media Magic Quadrant: who will be successful? The key of a linkage with search engines


Social Network Magic Quadrant

Around the world many Social Networks are in place, many just born and many other just died.

Level of engagement, usability and giving to final users which information to share are more likely what a SN should develop in order to be successful nowadays.

Anyhow, who among the big ones like Facebook, Twitter, LinkedIN, Google+,… will survive also in the future?

Which are the key factor of success in this race?

I guess that for leading as a Social Network one key ingredient is required: a strong linkage between the content (+context) and a well-known search engine.

That’s because when people would know something more about a topic, company or person, usually type a key word in a search engine or in a Social Network as well. Therefore, having meaningful content that is delivered\promoted as results of the search engine is what will lead a social media to success.

On the other side, a search engine has to defend its brand (because they have it!!!). A search engine wouldn’t return results with bad contents and\or from people with bad reputation. Thus, the algorithm of a search engine should defend its brand by providing good contents from trusted social networks.

Well, probably, among the big ones who has the strongest linkage between a Social Network and a search engine is Google: Google+ (SN) and Google search (Search Engine).

However, despite Google search is the most used search engine, Google+ is not leading as a content generator and thus able to reach a critical mass of contents. Promoting Google+ by engaging as much (trusted) users as possible is part of its strategy, as far as I realized.

On the other side, according to its Merge & Acquisition , the most popular SN, Facebook, doesn’t seem to show an interest on promoting to user as well as investing on a search engine. Who will win? We’ll see.

Meanwhile, other SNs have already shown how the linkage with a good search engine is strategic. Think about LinkedIn that is widely used by hiring manager for screening candidates.

Recalling the fairy tale Snow White and the seven Dwarfs:

Mirror, mirror on the wall, who’s the fairest of Social Networks all?

(see also: Semantic search algorithm, behaviorism and fairy-tale Snowwhite with the seven dwarfs. Would SEO behave like Grumpy?)

Snow White and Semantic Search

Snow White and Semantic Search

Feelink – Feel & Think approach for doing life!

P.S.: By the way, will Gartner Inc. approve the Social Media Magic Quadrant? 😉

Tripadvisor: a case study to think why bigdata variety matters


tripaadvisor

The recent scandals about fake reviews has put the reliability of TripAdvisor under discussion (see The Guardian).

Such a bad quality of service is not useful for consumers, entrpeneurs as well as in the long run for the reputation of TripAdvisor. So, where is the problem?

Clearly it’s a question of reliability of the sources of information and specifically for TripAdvisor is a question of assessing the reliability of the user that post a new review. Nice and easy…like discovering the hot water. However, thinking also at the practice of the so-called Negative SEO, that is not only an issue of web sites like TripAdvisor but also for all the companies that have to promote theirs brands in the social networks (who think doesn’t need it, raise up the hand).

In order to fix the issue, Tripadvisor developed the service Report Blackmail that tracks and eventually bans the users that are using Negative SEO tactics. For example, 100 user managed by a restaurateur that are reporting cases of colitis and runs in the reviews of the competitor near the corner. Such a solution try to catch fake users when they’ve already done the “attack” as well as, if not properly working, it might ban by mistake honest users. It sound reactive rather proactive, isn’t it?

So, are there other approaches that can fix the problem of malicious reviews proactively? An idea could be use new IT bigdata technologies and re-think the business model. How? (see also MIT Sloan Management Review: technology as a catalyst for change).

An approach could be associating the Tripadvisor user with a unique ID, for example a TripAdvisor idetity card, while to restaurateurs and hotel managers have an ID card reader (RFID, infrared,etc.). Thus, once the consumer eat the meal and goes to pay the restaurateur track the consumer ID that univocally identify the user, plus time and position. Finally, the user have just to fill the form for his\her review that now can be fully validated. Potentially, once the users sign in the TripAdvisor website, a list of pending reviews not already filled might be also provided in order to facilitate the process and thus creating the so-called “customer experience”. Moreover, by tracking precisely the date, it is also possible to provide evaluations that are more meaningful for the customer by giving less importance to aged reviews.

With the technology currently available actually even a smart phone could be a card reader since it might equipped with a RFID or a magnetic stripe reader and, by developing a specific app, the restaurateur could easily and quickly transmit a transaction with the TripAdvisor ID of the customer.

tipadvisor_new_business_model

Apart from the solution proposed, that is an example that stresses the importance, when defining a bigdata strategy, to identify first the information that is really meaningful (user, time, position) as well as having a Variety of sources in order to validate the reliability of the data. In the case of Tripadvisor is crucial to correlate the data coming from the restaurateurs with the reviews of the couple customer\user (together!!!).

Thinking about the definition of BigData by Gartner:

Bigdata is high-volume, -velocity and -variety information assets that demand
cost-effective, innovative forms of information processing for enhanced insight and decision making

So, Variety is one of the “Vs (Volume, Velocity and Variety) and the Volume of data is only what is up to the sea level of the iceberg called BigData.

Do you think that variety matter? I think yes, it matters!

If you think so as well and you have the opportunity to visit Italy I would you recommend (personal advice) to enjoy meals in restaurants where are shown logos such as the following and relying on the word of mouth, an evergreen.

Recensioni

They are not implementing Variety like TripAdvisor as well but reviews are made by professionals and they do not have social media and WEB2.0 visibility risks. Of course, I would recommend to find other sources (use variety!).

Have a nice journey and enjoy the meal!

Feelink – Feel & Think approach for doing life!